At Umoja Airways, we're committed to making your travel experience seamless and enjoyable. While we're confident you'll love your journey with us, we understand that plans can change. This policy outlines your options for modifying or requesting a refund for your Umoja Airways ticket.
Changes and Cancellations:
24-Hour Grace Period: Enjoy the peace of mind to change or cancel your booking within 24 hours of purchase, without any fees, as long as it's at least 7 days before your scheduled departure.
Standard Fares: After the 24-hour grace period, changes and cancellations for standard fares will incur a fee based on the fare type purchased and time remaining before departure. Fees range from $50-$150 USD per passenger, per direction. You may receive a partial refund depending on the remaining fare value and cancellation period.
Promo Fares: Most promotional fares are non-refundable and non-changeable. Please carefully review the fare rules before booking.
